We transformed the client’s IT infrastructure by modernizing the business strategy and improving service level tasks.
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About the Industry
The professional industry has witnessed a radical change in the past few years. Some factors, like uneven client demand, technological gaps & developments, and increased expectations have impacted not only the present, but also the future scope.
The introduction of automated solutions has improved the quality of services. Digitization and the digital marketplace have simplified the process of venturing into a new line of services or deliveries. With the advent of IoT & ML-designed solution, platform-based knowledge-sharing has gained momentum. Improved transparency has not only helped widened the market reach, but also aligned the value, principles, and business model for an enterprise.
About the Client
Our client is a Europe-based leading IT infrastructure organization, predominantly serving the business and public sectors. The organization’s presence in the hardware and software applications is strong. With more than 8000 employees and 5000 consultants, our client manages multiple tasks of design, implementation, and operation of projects.
The competence in IT infrastructure has helped our client widen the area of service deliveries. With a presence in more than seven countries, they are catering to the need of achieving maximum productivity feasibly.
Our client faced certain enterprise-level & operational challenges that hindered the execution of tasks. Some of the challenges were:
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